Please refer to the free catalog link on our homepage, or e-mail your name and address to help@smkw.com, and SMKW will send you a complimentary catalog. Please type Catalog Request in the subject line of your e-mail.

If there is no account activity for a period of time, our computer system will automatically remove the account from our active mailing list. Please resubmit your name and address to help@smkw.com, and we will update your information in our computer system, so that you will start receiving catalogs again. Please type Catalog Request in the subject line of your e-mail.

No. SMKW mails 12 catalogs per year.

SMKW does not produce catalogs that feature only one type of merchandise. Our catalogs feature a variety of merchandise.

Please send your question via e-mail to help@smkw.com or call (800) 327-5871.

SMKW accepts Visa™, MasterCard™, Discover™, and American Express™. SMKW also accepts check cards that are backed by Visa™, MasterCard™, Discover™, and American Express™.

SMKW ships your order as soon as possible. Most orders are shipped within 48 hours. During the Holiday Season, shipping times may be briefly delayed. It usually takes seven (7) to fourteen (14) business days for in stock items to reach their destination. If you need to receive your order sooner, you may upgrade your shipping method at an additional cost.

To check the status of your refund, please send an e-mail with your name, address (including zip code), customer number, and order number (if available) to help@smkw.com. Please type Refund Check Inquiry in the subject line of your e-mail. Please inform us if the order was shipped to a different name and address than your billing address. It takes about three (3) weeks to process your return and mail a refund check.

SMKW does not sell replacement parts. If you need a part for your knife, please send an e-mail to help@smkw.com including the brand of your knife, and SMKW will e-mail contact information to you. Please type Knife Parts Inquiry in the subject line of your e-mail.

When you place your order at smkw.com, you will receive an order confirmation which includes your order number. If you provide an e-mail address, you will also receive a confirmation e-mail.

No.

If an item is missing from your order, check your invoice to see if the item was backordered, or if the item is no longer available. If your item is listed on the invoice, but not included with the order, or your item is damaged, please contact our Customer Service Department at (800) 327-5871, help@smkw.com or click here for more information about Customer Service.

The Customer Service Agent will ask you for the following information from your invoice: Customer Number, Order Number, Checked By Number (located in the bottom-left corner).

Please allow two (2) to four (4) weeks for your return to be processed. This allows sufficient time for your return to be shipped back to us and processed by our Returns and Customer Service Department. To check the status of your return, please e-mail your full name, address, customer number, and your order number to help@smkw.com or call (800) 327-5871. Please type Return Inquiry on the subject line of your e-mail.

Some states have placed restrictions on knife sales. Please refer to http://pweb.netcom.com/~brlevine/links.htm to find out more on the laws in your state.

SMKW does not repair knives. If you purchased your item more then thirty (30) days ago, please see our 100% Satisfaction Guarantee or e-mail your request to help@smkw.com. Please type Brand Info Inquiry on the subject line of your e-mail and include the knife brand.

Your credit card is authorized as soon as you place your order. Once you receive an order confirmation,
NO CHANGES MAY BE MADE TO THE ORDER. If you are dissatisfied with the merchandise you receive, use our 100% Satisfaction Guarantee policy.

Merchandise that is in stock will ship now. Backordered merchandise will ship as it becomes available.

SMKW purchases knife collections, antique knives, and unique knives from time to time. If you are interested in selling a collection or an antique knife, please e-mail the Collectibles Department at collectibles@smkw.com.

It takes about two (2) weeks to process your return and credit your account. Once credit is applied, it may take some time for the credit to appear on your next statement, depending on your statement's closing date.

SMKW can supply any available contact information for our Vendors. Please send an e-mail to help@smkw.com , include the name of the manufacturer you wish to contact. Please type Manufacturer Inquiry in the subject line of your e-mail, and we will reply as soon as possible. You may also call our Customer Service Department at (800) 327-5871 . Please note that not all manufacturers allow their contact information to be released.

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Additional charges will be automatically added when you place your order.

1. Your SMKW order should include an invoice and a Return Form, which includes return & exchange instructions.
2. Follow the instructions listed on the Return Form completely.
3. If possible, pack the merchandise you wish to return in the box in which it was shipped.
4. Ship your merchandise back to SMKW.

If you are unable to find your Return Form, you can contact us and we will send you one.

Please call SMKW Customer Service at (800) 327-5871, or send your question via e-mail to help@smkw.com.

No We only ship inside the United States.

Please send your question via e-mail to help@smkw.com or call (800) 327-5871.